At Meadowview Alpaca Farm, we hope the product you ordered was exactly what you hoped for. Sometimes the color, style, or size you chose was not what you expected. We do offer an exchange only policy.
Exchanges: You may exchange your item only if it has NOT been worn, it is in the original package, and the tags are still adhered to the product. If you need to exchange your product please call or email me through the contact information found on the Contact Us section. You will be responsible for shipping charges. NO RETURNS will be accepted without contacting us first. There will be a 10% re-stocking fee.
Your shipping charges will be customized to the most cost-effective solution to save you the most money.
Refunds: Due to Health Department Regulations, no refunds will be made on personal items because of hygienic reasons.
We always endeavour to find the most cost-effective method of shipping for our valued customers.
Shipping info - Canada Post
Regular mail - $3.50
In an effort to cut your costs, we will send a small order by mail when possible for $3.50. This may take 1 to 2 weeks for delivery. If you prefer your order to be shipped expedited, please let us know in customer comments.
Expedited post - $8.00 to $13.00 * Duvets and pillows extra
Parcels are shipped Expedited Post – 3 to 5 business days – trackable and insured for $100.00. Costs vary according to destination location and parcel size.
Actual shipping costs are added to your invoice when processing payment.