At Meadowview Alpaca Farm, we hope the product you ordered was exactly what you hoped for. Sometimes the color, style, or size you chose was not what you expected. We do offer an exchange only policy.
Exchanges: You may exchange your item only if it has NOT been worn, it is in the original package, and the tags are still adhered to the product. If you need to exchange your product please call or email me through the contact information found on the Contact Us section. You will be responsible for shipping charges. NO RETURNS will be accepted without contacting us first. There will be a 10% re-stocking fee.
Your shipping charges will be customized to the most cost-effective solution to save you the most money.
Refunds: Due to Health Department Regulations, no refunds will be made on personal items because of hygienic reasons.
Shipping will be calculated according to the actual cost of the order. For example, one pair of socks costs $3.50 in an envelope and goes out as regular mail.
If you prefer expedited post (3-day delivery) starting at $10.00, but including tracking and insurance, please leave a comment and we will accommodate.
All parcels are shipped expedited post.